Privacy policy
We collect what we need to fulfill an IPTV order and to keep the site working. We do not sell your inbox to a lead mill.
This site has no accounts, no login form, and no database of customers. There is nothing here to breach, because almost nothing is stored here in the first place. That is a design decision, not modesty.
What follows is the honest version: the three places your data actually goes, and what each of them keeps.
What this website itself collects
Nothing you type is sent to a server we control. The contact form does not post anywhere. It builds a Telegram message from what you typed and opens Telegram with that text ready to send, which means the words leave your device only when you press send inside Telegram.
We set one cookie of our own. It is called NEXT_LOCALE, it holds one of five values (en, fr, es, de, ar), and its only job is to remember which language you picked so you do not land on the wrong one next visit. It carries no identifier and cannot be used to recognise you.
Analytics, and why it is off until you say otherwise
We use Google Analytics 4 to see which pages get read and which get abandoned. It is loaded through Google Consent Mode with analytics storage set to denied by default, so no analytics cookie is written and no measurement is sent until you choose Allow in the banner.
If you decline, or simply ignore the banner, Google Analytics stays in the denied state for that browser. If you accept and change your mind, clear your site data for mytiviflix.com and the banner returns.
When it is running, Analytics collects the usual: page URL, referrer, approximate location derived from IP, device and browser type, and an anonymous client identifier stored in a _ga cookie. Google LLC processes this as our processor.
What Telegram sees when you message us
Support runs on Telegram, so a conversation with us is governed by Telegram’s own privacy policy as well as this one. Telegram holds the message content, your Telegram username, and whatever profile information you have made visible.
Links from this site prefill a message that starts with a tag identifying the page you came from. That tag exists so we know which page raised the question. It contains no personal data.
In the chat itself we will usually end up holding your order reference, the device you watch on, and the login we issued. We keep that thread for as long as your subscription runs plus the refund window, then it is of no further use to us.
What happens when you pay
Retail plans for one to three screens are paid at serviceorderdesk.com, which is a separate company running its own checkout under its own privacy policy. Read it before you pay if the details matter to you.
We never see your full card number, and this website stores no card at all. What reaches us is confirmation that an order cleared, plus the reference we need to match the payment to the login we send you.
Nothing recurring is created. There is no stored instrument that can charge you in month thirteen.
Who else touches the data
Vercel hosts the site and, like any host, writes server logs that include IP addresses for security and troubleshooting. Google provides Analytics, subject to the consent state above. The payment desk handles the transaction. Telegram carries the support conversation.
We do not sell data, we do not run advertising pixels, and we do not share anything with a data broker. There is no third party on this site beyond the four named here.
Your rights
If you are in the UK, the EU, or another jurisdiction with comparable law, you can ask what we hold about you, ask for it to be corrected, ask for it to be deleted, and object to processing. In practice the answer is usually a short one, because a Telegram thread and a payment reference is most of what exists.
Write to us and we will respond within thirty days. If you want the Analytics record gone, note that we cannot single out your rows inside Google Analytics; what you can do is withdraw consent, which stops further collection.
Retention, in plain numbers
Telegram threads: the life of the subscription plus the refund window. Payment references: as long as the payment desk and ordinary accounting require. Analytics: Google’s retention setting for the property. Server logs: whatever Vercel keeps as standard.
Children and contact
This service is sold to adults. We do not knowingly deal with anyone under 18, and we have no mechanism that would collect a child’s data.
Questions about any of the above go to support@mytiviflix.com, or Telegram @ProAssist24 if you would rather type than write an email.