Refund policy
12-month plans: 7 days, no theatre. Shorter plans: issues in the first 48 hours. The 24-hour test is not a purchase.
Two windows, both counted from the moment we send your credentials. Twelve-month plans get seven days. Shorter paid plans get 48 hours. That is the whole policy in two sentences, and the rest of this page is detail rather than exceptions.
Use the free test first
The 24-hour test exists so that most refund requests never need to happen. It runs on one device, costs nothing, and shows you the picture on your own screen at your own peak hour. If sport at 8pm on a Sunday is the reason you are buying, test at 8pm on a Sunday.
A refund request from someone who skipped a free test is still valid. It is just a slower route to the same information.
Twelve-month plans: seven days
You have seven calendar days from delivery of the credentials to ask for the year back. The window is deliberately generous on the annual plan because it is the largest amount of money on the price list and the longest commitment.
One, three, and six-month plans: 48 hours
Shorter terms carry a 48-hour window from delivery. The reasoning is proportionality: a 30-day plan at the lowest price on the list cannot carry the same window as a year, or the window would be a meaningful share of the term itself.
What is not refundable
Reseller credits, once issued, are not refundable, because they can be spent immediately. Requests made after the applicable window has closed are not refundable. Neither is a line suspended for sharing credentials beyond the screens you paid for.
A specific channel disappearing mid-term because an upstream source changed is not by itself a refund event outside the window. Tell us anyway, because a substitute is often available and we would rather fix it than argue about it.
How to ask, and what happens
Message @ProAssist24 with your order reference and one line about what went wrong, or email support@mytiviflix.com with the same. You do not need to write an essay or justify yourself.
We will normally try one fix first, because a large share of problems are a wrong server or a player setting and take two minutes. If the fix does not land or you would rather just leave, we approve it. Money goes back the way it came, and the payment desk’s own timing applies, typically a handful of working days.
Chargebacks
Ask us before you ask your bank. A chargeback filed without contacting us first freezes the conversation, costs both sides a fee, and ends with the line suspended. Every case we have been able to settle directly has been settled faster than a chargeback would have resolved.